FAQ’s

FREQUENTLY ASKED QUESTIONS

We have listed your most frequently asked questions , please open the questions box to find your answers.

What are the delivery charges for orders from the Online Shop?

Delivery charges are dependant on the area being delivered. Please see below for general guide for UK mainland deliveries.

Deliveries to off mainland UK are limited and will incur extra charges.


  1. Highlands = High
  2. Rest of Scotland = Medium
  3. England = Low


For current rates please contact us

Which payment methods are accepted in the Online Shop?

We accept most payment methods including bank transfer and COD, individual items have the accepted payment method for the item on the

checkout page.

How long will delivery take?

Our normal deliveries range from next day to 5 days after delivery, this is dependant on the area and the courier method being used.All deliveries are arranged by the courier and they will make the necessary arrangements direct with the customer.


Note: Due to current COVID-19 restrictions and rules, many deliveries may have a longer delivery time. Please see our COVID 19 page forlatest updates.

How secure is shopping in the Online Shop? Is my data protected?

Our website is protected by high security and this is made apparent on our web site URL which starts with ” https” the “s” denotes secure website.

What exactly happens after ordering?

After your order is placed and the payment is successfully authorised, you will receive an email indicating your order has been placed, we will then process your order and prepare it for dispatch, you will then receive an email or text message informing you of the tracking details and delivery times and dates.

Do I receive an invoice for my order?

Yes! once your payment has successfully been processed by which ever means you chose to pay, you will receive an invoice via email. You can also contact us and ask us to send you an email invoice at any time after the purchase.